Terms & Conditions
This website (www.redzdiamonds.co.uk) belongs to Stone Hoffman Ltd t/a Redz Diamonds. Stone Hoffman Ltd is a registered company with the registration number 14729290 (England and Wales), located at Suite 7, 95 Wilton Road, London, SW1V 1BZ, United Kingdom.
Stone Hoffman Ltd t/a Redz Diamonds will be referred to as “Redz Diamonds”, “us” or “we” throughout these terms and conditions, and linked pages. Users of this website will be referred to as “you” or the “user”.
By using this website, you agree to the following terms and conditions. You should read and acknowledge the following terms and conditions before using or interacting with this website. At our own discretion, Redz Diamonds holds the right to change or update these terms and conditions, and any other related policy, therefore you should check these pages each time you visit this website. Any changes made will have immediate effect, and your continuance to use this website will constitute your agreement to such changes. If you do not agree to Redz Diamonds’s terms and conditions, or related policies, please do not proceed to use this website.
Queries regarding the use of this site, or of any other nature relating to Redz Diamonds, should be emailed to info@redzdiamonds.co.uk.
Use of the Site
As outlined, your use of this site is your agreement to these terms and conditions.
These terms and conditions, as well as your use of this website, are according to and governed by English law. Any legal action arising from the misconduct of these terms and conditions or otherwise will be filed in English courts. By using this website, you consent to the exclusive jurisdiction of the courts of England over any legal proceeding, legal action or lawsuit arising from use of this website or Redz Diamonds’s terms and conditions.
Redz Diamonds will not, under any circumstance, be liable for any indirect, consequential or incidental damage of any kind.
As per the Digital Millennium Copyright Act (DMCA) and other applicable law, Redz Diamonds has the right to terminate sessions or bar users at our sole discretion, when users infringe the outlined terms, conditions and policies.
Site Content
The website and all its related content and images, including but not limited to: the Redz Diamonds logo, all designs, text, graphics, pictures, the look and feel of the site, information, data, software, video files and other files (collectively referred to as the ‘site materials’) are the proprietary property of Redz Diamonds and are protected by trade dress, copyright, trademark laws and various other intellectual property rights and unfair competition laws.
Credit is given to materials originating from other sources when applicable.
Users are granted access to our site materials, which (unless otherwise stated) can be electronically copied or printed, when use is strictly personal and non-commercial. This access can be restricted at any time at our discretion.
Third Party Content
Content and information on this website may be sourced from third parties. To the fullest extent permitted by applicable law, Redz Diamonds will not be held liable for third party information, which may include inaccuracies or errors.
Links to third party websites or contact details should be opened with caution, and at your own risk. Although Redz Diamonds believes the third parties we work with or mention are usually trustworthy, we cannot control, monitor or ensure the safeness of third party websites, content, links, information or other products of third parties. We accept no liability for damages caused by such third party links or information.
Cookies
Please see our Cookies Policy.
Ordering and Payment Options
Any order placed with Redz Diamonds, including via the website, over the telephone or in person, is subject to your acceptance of and compliance with these terms and conditions. Redz Diamonds reserves the right to reject an order.
Redz Diamonds accept payment via the following methods, and are able to reject payments that do not comply with the following list:
- VIA debit and credit cards
- MasterCard and Maestro
- Bank transfer
- Cash payments
Redz Diamonds do not have the facilities to offer payment plans. To progress your order we require a minimum deposit of 20%. The remaining balance is payable on completion of your order. We will contact you via email or phone to let you know when your order is complete.
We have the right to reject orders for multiple items where it is clear that the intention is to choose between the items once made, and return the rest. As the majority of our orders are made specifically for you, we invest time and skill to craft each ring and we would be unable to support such a model if items were bought in the knowledge of being returned before they had even been made.
Pricing
We aim to keep any information on this website as accurate as possible, but will not be held accountable for errors, typographical error, human error or error due to technical issues. In the event pricing information is incorrect or outdated, we reserve the right to change and correct such prices. In such instances, we will not honour sales based on the incorrect pricing.
In some instances, Redz Diamonds will include information from third parties on this website. We are not responsible for the accuracy, reliability, trustworthiness or any other factor of this information. This information may include (but is not limited to) pricing. To the fullest extent permitted by applicable law, Redz Diamonds will not be held liable for third party content or information.
Redz Diamonds reserves the right to change our pricing without prior notice. Changes made to pricing will have immediate effect, unless otherwise stated. This will not affect previous purchases or prices already agreed. The price of precious metals and gems are subject to frequent changes outside of our control, therefore prices may differ from quotations due to these fluctuating markets. In such an event, you will be informed by your point of contact at Redz Diamonds.
Any price reductions will be made at the sole discretion of Redz Diamonds and Redz Diamonds’s sales staff. As we already offer a high value for money on our products, price reductions are unlikely. Occasionally, Redz Diamonds may hold certain promotions or competitions, particularly for returning customers. Please look out for these on our website. A price reduction on one purchase does not set precedent for future purchases.
VAT and the Retails Export Scheme
All prices displayed on our website, displayed in-store or quoted to you include Value Added Tax (VAT). Following changes to the Retails Export Scheme at the start of 2021, customers will no longer be able to reclaim the VAT added to their jewellery upon leaving the country.
Delivery
On occasions when customers cannot pick up their order in person, a delivery service is available. We send orders via Royal Mail Special Delivery Guaranteed (Next Day Service). This service is tracked, insured and signed for, for proof of delivery. You (or someone at your designated address) will be required to sign for your delivery. It is therefore important that you are available to receive the delivery in person or should specify an alternative arrangement. Please contact us on info@redzdiamonds.co.uk to discuss delivery services in more detail. Before sending any item, a member of the Redz Diamonds team will be in touch to confirm address and any further details.
Deliveries are fully insured against losses, damages and theft in transit.
Although we make every attempt to deliver goods within the estimated timeframe, there is a possibility unforeseen circumstances may delay delivery. Redz Diamonds does not warrant or guarantee the delivery date, and shall have no liability to you for any loss, damage, expenses or other claims that you may incur as a result of a delayed delivery.
Upon receiving your delivery, you become the sole owner of the item, and the item is held at your own risk. We are not liable for loss, damage or destruction once received by you. See our Insurance advice outlined in our Lifetime Manufacturer's Warranty.
The packaging we use for deliveries is discreet, it does not mention the terms ‘jewellery’, ‘jewellers’ or ‘Redz Diamonds’ for security and discretion purposes. The sender address is under Stone Hoffman (our parent company) and each package states ‘Fragile’ and ‘Do Not Leave on Doorstep or with Neighbour’.
Uncollected Orders
All orders, unless otherwise agreed in writing, must be paid for in full within 40 days of completion. After 40 days, Redz Diamonds will contact you to take final payment; in instances where items remain unpaid, we will deem that the item is unwanted and it will be added to inventory, you will no longer be eligible for a refund.
Our free returns policy starts to diminish after 40 days from completion of the order. After this expires, you will no longer be entitled to a refund.
Redz Diamonds will endeavour to contact you once your order is ready to collect, if after 40 days the piece has not been paid for, we must assume the piece is no longer wanted and will then be added to our inventory.
Data Protection and Information Supplied by You
In the course of its business, Redz Diamonds needs to gather and use certain information about individuals. This will include your information, your partner’s information, contact details, email addresses, birthdays, anniversaries. This information is for internal use only and is not shared outside of the business.
Clients, suppliers and other business contacts, and employees and prospective employees, as well as other people that we have a relationship with, may need to make contact with whom we need to deal with.
Our Privacy Policy describes how this personal data is collected, processed, transferred, handled and stored in order to meet the requirements of data protection law.
Contacting Redz Diamonds
Should you wish to discuss any topics within these terms and conditions, or have any other queries regarding Redz Diamonds, please email info@redzdiamonds.co.uk.